Privacy Policy – Canada
By sharing the Privacy Policy for Fancy Interiors Studio Canada, Inc. (collectively, “we,” “our” or “us”), we hope to help you understand how information can create new opportunities for our customers, as well as to reassure you that we respect and honour customer requests to restrict and protect Personal Information.
We have adopted a series of Privacy Policies in order to address the specific privacy concerns of certain groupings of individuals.
This Privacy Policy applies to the Personal Information of all individuals (other than employees) who interact with us in Canada, including the Personal Information that we collect from or about you when you visit or use fancy-interiors.com or our mobile apps displaying this Privacy Policy (collectively, “Website”), or when you call or come into our stores in Canada or call customer service from Canada. Where an individual seeks to be, is or was employed by us in Canada, their Personal Information is dealt with in our “Employee Privacy Policy – Canada”.
It is our policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and / or an individual’s right to privacy are different from one jurisdiction to another. This Privacy Policy covers only those activities that are subject to the provisions of Canada’s federal and provincial privacy laws, as applicable. For more information about our privacy practices in other jurisdictions, please see the privacy information on the website(s) for such jurisdictions (e.g. the United States).
If you are unsure of which Privacy Policy applies to you, please contact our Privacy Officer for more information.
Information We Collect
What is Personal Information?
“Personal Information” means any information about an identified individual or an individual whose identity may be inferred or determined from that information. Personal Information does not include business title or business contact information when used or disclosed for the purpose of business communications, or aggregated or anonymous data from which the identity of an individual cannot be determined. We retain the right to use aggregated and anonymous data in any way that we determine is appropriate.
What Personal Information do we collect?
We collect and maintain different types of Personal Information in respect of the individuals (such as our customers and vendors) with whom we interact. This includes:
- contact and identification information, such as your name, address, telephone number and e-mail address;
- product and service related information concerning the products and services that we provide to, or receive from, you; and
- business relationship information, including information related to your agreements, preferences, advisors and decision-makers, feed-back and information requested by or provided to you.
When you make a purchase in one of our stores, on our Website or otherwise, create an account, join our Gift Registry (in-store or via app), participate in a sweepstakes or contest or any other promotion, post a product review, answer one of our surveys, or interact with us in any way, you may choose to give us Personal Information. We may also collect information about your interactions with us, such as the items you have purchased or the contest or sweepstakes you have entered.
This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. If you choose not to provide the requested information we may not be able to provide you with the services, or certain features of those services may not be functional.
When you apply for a job:
Our Website includes a Careers feature that allows you to submit an online job application, if you reside in the US or in Canada. When you submit an online application, you will be required to provide personal information, including but not limited to your name, contact information, job interests, educational and job history, and references. This information will be used by us to assess and process your application.
You will also be asked to provide equal opportunities information. This is not mandatory – if you don’t provide it, it won’t affect your application. We won’t make the information available to any staff outside our recruitment team, including hiring managers, in a way that can identify you. Any information you provide will be used to produce and monitor equal opportunities statistics.
If we decide to interview you, we may print your application and use it during the interview process. If you are hired, your application becomes part of your employee file. If you are not immediately hired, your printed application is kept for two years and then typically will be destroyed. We may ask you to provide additional information during the interview or hiring process. We may also use the information you provide to contact you about your application; for example, to ask you to agree to a background check or to send you an offer letter.
We do not share the information you provide in the online application to anyone outside of Fancy Interiors Studio, except as we believe is required by law.
Usage and Website Activity Information:
When you visit our websites, we or our third party service providers collect information about your use of the website: your Internet service provider’s address, your location as determined by your Internet Protocol (IP) address, the name of the Website or advertisement directing you, your user agent, as well as your clicks and activity on our Websites. We use this information to understand how to make our Websites more available and user-friendly to our customers as well as to provide you with advertising that may be of interest to you. We do not serve interest-based advertising to users we identify as using our websites from EU IP addresses.
Google and Adobe Analytics:
We use tools called “Google Analytics” and “Adobe Analytics” to collect some information we listed above about your use of the services. We use the information we get from Google Analytics and Adobe Analytics to improve our Websites. In order to collect this information, Google Analytics and Adobe Analytics may set cookies on your browser or mobile device, or read cookies that are already there. Google Analytics and Adobe Analytics may also receive information about you from apps you have downloaded that partner with Google or Adobe, respectively.
Google’s ability to use and share information collected by Google Analytics about your visits to our Websites to other applications which partner with Google, is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Please review those and see http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics and how you can control the information provided to Google. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found here.
Adobe’s ability to use and share information collected by Adobe Analytics about your visits to our Websites to other applications which partner with Adobe, is restricted by the Adobe Analytics Terms of Use and the Adobe Privacy Policy. Please review those and see https://www.adobe.com/privacy/marketing-cloud.html for information about how Adobe uses the information provided to Adobe Analytics and how you can control the information provided to Adobe. To prevent your data from being used by Adobe Analytics, you can download the Adobe Analytics opt-out browser add-on for Adobe Analytics which can be found here which can be found here.
The Google Analytics and Adobe Analytics products we use collect only anonymized IP addresses for IP’s located in the European Union.
Social Media
We may engage with you on various social media platforms like Facebook, Twitter, Pinterest and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this Policy as well as the policy of the relevant social media platform. The information we receive will depend on the terms that govern your use of the social media platform(s) and any privacy settings you may have set.
How We Use Your Information
The Personal Information we collect is primarily used to provide you with our products and services, to process your transactions, to communicate with you, to offer better customer service and to improve communications.
When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail or email if questions arise regarding their orders.
We also use Personal Information to send you information about products, services, and promotions that we think will be of interest to you if you have requested this information.
When you shop at our stores or order from our digital catalogs in Canada it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products and a creative approach to shopping for your home.
When you are supplying products and services to us, we may collect Personal Information to establish, maintain and manage our relationship with you, so that we may receive from you the products and services that have been requested, review such products and services, and work with you and so that you may understand our requirements for such products and services;
We also collect Personal Information to enable us to comply with applicable law or regulatory requirements, to protect us against error, fraud, theft and damage to our goods and property, and any other reasonable purpose to which you consent.
Third-Party Service Providers
In order to serve you better, we may at times contract with other companies (“Service Providers”) to help us process information and provide other services to us. For instance, their assistance can help us fulfill customer orders, manage, store and enhance customer data, send marketing, run promotions, and provide other services. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information. Some of our Service Providers are located outside of Canada, including in the United States and India.
Advertising and Online Tracking
We contract with Service Providers to place our banner advertising on other websites. These Service Providers may collect information from us about your visits to our Website, and your interaction with our products and services. They also may use this information to tailor banner advertisements for goods and services. This information is collected through the use of a pixel tag (a small block of code on a webpage that allows the website to do things like read and place cookies), which is technology used by major websites. Personal Information may be shared with our Service Provider and its service providers, including, without limitation, your name, postal address and email address, as well as a record of any transactions you conduct on our Website or offline in order to deliver banner advertisements and other advertising tailored to your interests when you visit certain websites. We may track this information across the different devices you use to access the Website. Our trusted Service Provider will not share any Personal Information with any other third parties, except as required to provide this service or as provided in this Policy.
Consent
It is important to us that we collect, use or disclose your Personal Information where we have your consent to do so. Depending on the sensitivity of the Personal Information, your consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your Personal Information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.
Typically, we will seek your consent at the time that we collect your Personal Information. In certain circumstances, your consent may be obtained after collection but prior to our use or disclosure of your Personal Information. If we plan to use or disclose your Personal Information for a purpose not previously identified (either in this Privacy Policy or separately), we will endeavor to advise you of that purpose before such use or disclosure.
As we have described above, we may collect, use or disclose your Personal Information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.
You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, as described in this Privacy Policy or by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
We assume that, unless you advise us otherwise, that you have consented to the collection, use and disclosure of your Personal Information as explained in this Privacy Policy.
Information Sharing
We may share information with third parties as necessary to detect and prevent fraud and other unlawful activities. We review transactions internally on a regular basis to identify potential concerns, and we partner with select Service Providers to further enhance our ability to ensure that fraudulent orders and/or potentially damaging worms, viruses and other types of malware do not interfere with our ability to provide the best possible products, value and services to you and to our other valued customers.
Where Information Can Be Shared or Disclosed without Consent: There may be exceptional circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where we are obliged to disclose information without your consent. Such circumstances may include:
- Where required by law or by order or requirement of a court, administrative agency or governmental tribunal;
- Where we believe, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group;
- Where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain; or
- Where it is reasonable for the purposes of investigating a breach of an agreement, or actual or suspected illegal activity.
In addition, Personal Information may be disclosed or transferred to another party during the course of, or completion of, a change in ownership of, or the grant of a security interest in, all or a part of our business through, for example, an asset or share sale, or some other form of business combination, merger or joint venture, provided that such party is bound by appropriate agreements or obligations, and required to use or disclose your Personal Information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise.
Your Information Sharing Choices
We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. It is important to understand that with some companies or online partners, your information must be shared in order to receive their services.
For instance, when you order a large furniture item, we may send your name, address, email address and phone number to our shipping and in-home delivery vendors, allowing you to access their online delivery scheduling system. Our vendor does not share your Personal Information with third parties; it is used strictly to coordinate and complete your shipment and as described in this Privacy Policy.
Opting out of sharing your information for marketing purposes will not prevent your relevant information from being provided to shippers when you order products for delivery or from other sharing for non-marketing purposes. Similarly, this will not prevent us from sharing information as and to the extent it is combined or aggregated (in a non-personally identified manner) or otherwise analyzed by us or our Service Providers.
Your information may be shared among the Fancy Interiors Studio brands for the purposes described in this Privacy Policy, including Fancy Interiors Studio.
Update Your Information
It is important that the information contained in our records is both accurate and current. If your Personal Information happens to change during the course of our relationship, please keep us informed of such changes.
Updating your contact information is quick and easy. Just contact us – include your previous and current full name, mailing address, email address and phone number or make changes directly through your account. Please understand updates may take some time to process.
In some circumstances we may not agree with your request to change your Personal Information and will instead append an alternative text to the record in question.
Remove Your Name From Our Lists at Any Time
To delete your name from our electronic contact lists (email or text), please contact us by email. You can also follow the opt out instructions included with many texts and emails sent by us. Please note that, to provide you with more control of your experience with us, opting out of one brand does not automatically opt you out of our other brands.
When you make subsequent purchases at Fancy Interiors Studio you may provide contact information for customer service only, and request that your name not be forwarded to either mailing list. If you have already opted out, you do not need to opt out again; your information will not be used for purposes other than the customer service you have requested, unless you affirmatively ask to opt in again, in which case you will be opted in and will receive electronic communications from us until you again request to be opted out again.
Access to Your Personal Information
You can ask to see your Personal Information. If you want to review, verify or correct your Personal Information, please contact us. Please note that any such communication must be in writing.
When requesting access to your Personal Information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the Personal Information that we hold about you. We may charge you a fee to access your Personal Information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the office of our Privacy Officer.
Your right to access the Personal Information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the Personal Information that we hold about you. In addition, the Personal Information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your Personal Information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Information Security
We take your privacy seriously and take steps to protect your Personal Information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever processing your payment information on our Website. We further protect your Personal Information by restricting access to it to those employees and other representatives that require access to the information in order that we may provide our services.
The security of your Personal Information is important to us, please advise our Privacy Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of Personal Information that is in our custody or control.